Own day-to-day NYC office operations, including facilities, vendors, access, supplies, events, onboarding, workplace IT, budgets, compliance, and emergency preparedness. Build scalable office processes and playbooks from scratch, manage workplace tools and equipment, coordinate new-hire setup, negotiate vendor relationships, and create a hospitality-focused employee experience. The role is fully onsite five days per week with occasional early mornings and evenings.

Own revenue operations for Sales and Client Success, including forecasting, pipeline reporting, funnel design, account segmentation, CRM architecture, GTM automation, and revenue analytics. Partner with Sales, Client Success, Finance, and GTM Engineering to identify growth constraints, improve operational efficiency, maintain data quality, and build systems that support scalable revenue performance.

Partner with Creator, Product, Eng, Data, and Finance to ensure marketplace liquidity by sizing creator supply, owning funnel analytics, designing incentive programs, improving retention, resolving payments/disbursements, and building dashboards and processes to scale creator operations.