Hands-on IT Manager providing global IT support: onboarding, device procurement and lifecycle management, MDM and endpoint security (EDR), network and VPN/AV management, help desk triage, asset tracking, vendor coordination, and end-to-end project ownership with safe change practices.

Owner of Empathy's business value agenda: build frameworks and infrastructure to prove ROI, run experiments with Sales/Product, coordinate cross-functional work, set and track goals, promote AI adoption, and drive ad hoc commercial priorities alongside leadership.