Lead day-to-day service delivery for Accounting and Tax Services, managing staffing, capacity planning, operational processes, KPIs, cross-functional rollout of tools, and escalation/client experience while scaling teams.

Lead day-to-day operations for Accounting and Tax Services, ensuring accurate, timely service delivery. Own capacity planning, staffing, KPIs, process scalability, cross-functional rollout, escalations, and team leadership to maintain quality through seasonal peaks.