Top Operations & Support Jobs

Provide live chat, telephone, and email support to customers; investigate and resolve inquiries using internal tools; escalate issues as needed; follow policies and licensing requirements; promote responsible gambling. Participate in an 8-week training program and work a flexible schedule including evenings, weekends, and holidays.

Provide on-site IT support to directors and senior leaders, handling incidents and requests, diagnosing hardware/software issues, managing AV and workplace tech, escalating to 3rd line when needed, maintaining asset inventory, and recommending technology improvements.

Provide first- and second-line technical support to a global workforce in Bogota: answer calls and live chats within SLAs, log and progress tickets in IT ticketing systems, perform remote and on-site troubleshooting, escalate incidents to higher-level teams, manage user accounts per security requirements, and maintain service desk best practices to ensure timely resolution and customer satisfaction.

Provide German-language customer support for betting, payments and account queries via live chat, email and phone. Resolve issues, use internal tools/CRM, liaise with internal teams, escalate when needed, maintain policy knowledge and promote safer gambling. Shift work includes evenings, weekends and public holidays.

Provide administrative and real-time support to sportsbook traders across pre-game and in-play events. Monitor live events and competitor odds, verify and create events, investigate and escalate issues, and liaise with internet/telephone operations and external content providers. Work flexible hours including weekends, evenings, and public holidays.

Provide English-language customer support to US customers via chat, email, and phone. Investigate inquiries using internal tools, escalate as needed, follow policies and licensing, promote responsible gaming, and work evenings/weekends during peak sporting events.