Serve as a strategic partner to the SVP of People and CMO by managing complex calendars, travel, priorities, correspondence, board and investor interactions, briefings, confidential information, and follow-through. Support special projects, leadership meetings, offsites, and team initiatives while improving executive-office systems. Use AI and productivity tools to automate administrative work, create scalable processes, and navigate ambiguity with discretion, judgment, and executive presence.

Lead daily operations for a Lab Visit Support team of approximately 10 Member Support Agents. Responsibilities include real-time staffing and workload allocation, coaching and performance management, escalation resolution, quality oversight, onboarding, KPI monitoring, process improvement, cross-functional collaboration, and reporting operational insights. The role requires rotating weekend and holiday on-call coverage and supports members during lab visits, including Quest and mobile phlebotomy appointments.