Top Operations & Support Jobs

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations, Games Operations & Studio, and cross-functional execution. Drive revenue growth, operational excellence, compliance across jurisdictions, data-driven decision-making, and build a high-performing leadership team to align content, commercialization, and player experience.

Lead and define the operating model for DraftKings iGaming, overseeing Revenue Operations and Games Operations & Studio. Partner with the EVP & GM to translate strategy into measurable operating plans, drive revenue growth, ensure regulatory compliance, align cross-functional teams, embed analytics and experimentation into commercial decisions, scale into new markets, and build a high-performing leadership team.

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations and Games Operations. Drive cross-functional execution, commercial strategy, data-driven performance, compliance across jurisdictions, and build a high-performing leadership team to deliver sustainable revenue growth and exceptional player experiences.

Lead and scale DraftKings' iGaming operating model, overseeing Revenue Operations and Games Operations & Studio. Drive cross-functional execution, measurable commercial outcomes, compliance in regulated markets, and build a high-performing leadership team to deliver exceptional player experiences and sustainable revenue growth.

Partner with Risk, Compliance, Product, Engineering, and CX to analyze data, surface operational risks, maintain and refine risk alerts/controls, improve workflows, document procedures, support change management, and coordinate incident remediation to strengthen compliant risk operations.

Support and improve risk operations by partnering cross-functionally, analyzing data to identify trends and risks, refining alerts and controls, documenting and implementing process improvements, and coordinating incident remediation to ensure compliant, scalable risk workflows.

Process and manage customer lottery ticket orders and redemptions in a local fulfillment center, update order statuses and tracking, maintain printing/scanning equipment, streamline workflows to meet daily objectives, and support operational projects while delivering excellent customer service.

As an Operations Associate, you will manage customer lottery ticket orders, ensure system accuracy, support workflows, and maintain operational equipment in a fulfillment center.

Engage high-potential customers across channels, evaluate VIP program eligibility, develop and optimize engagement and onboarding strategies, gather feedback to improve experience, and support business acquisition for new state product launches.

As an Operations Associate, you'll manage customer lottery ticket orders, ensure accuracy, and streamline workflows to enhance the customer experience.