Develop, maintain, and update policies, procedures, and member-facing disclosures to ensure regulatory compliance and clarity. Partner with compliance, legal, risk, and business stakeholders, conduct gap analyses and document reviews, manage version control and publication, and maintain audit-ready centralized repositories under tight timelines.

Review alerts and transaction activity across payment channels, investigate and document fraud cases, communicate with members, escalate and coordinate with internal teams, maintain reporting, identify fraud trends, and support process improvements and rotating weekend coverage.