Top Operations & Support Jobs

Leads contact center customer care operations for Manheim clients, managing leaders and frontline employees. Oversees staffing, scheduling, KPIs, service quality, coaching, training, performance management, escalations, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and support business initiatives. Requires extensive leadership, customer service, contact center, client escalation, and performance management experience.

Leads contact center customer care operations for Manheim clients, managing leaders and frontline teams. Oversees staffing, scheduling, KPIs, service quality, escalations, coaching, training, performance management, and process improvement. Partners with auctions, corporate teams, sales, product, and vendors to improve client experience and implement operational initiatives. Ensures policy compliance, employee development, and effective resolution of customer and business issues.

Leads contact center customer care operations for Manheim clients, managing leaders and frontline teams. Oversees staffing, service quality, KPIs, coaching, performance management, escalations, workforce scheduling, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and service delivery. Recruits, trains, evaluates, and develops employees while enforcing company policies and fostering productive internal and external relationships.

Leads contact center customer care operations for Manheim clients, managing leaders and frontline employees, staffing, KPIs, service quality, coaching, performance management, escalations, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to resolve issues and improve client experience. Oversees recruitment, training, evaluations, policy enforcement, and implementation of customer service projects and business practices.

Leads contact center customer care operations for Manheim clients, managing leaders and frontline staff, staffing, KPIs, service quality, coaching, training, escalations, and performance improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and business processes. Oversees recruitment, employee development, performance management, policy enforcement, and operational projects while representing client needs in auction and digital platform practices.

Leads customer care contact center operations for Manheim, managing leaders and frontline employees. Oversees staffing, service quality, KPIs, coaching, training, performance management, escalations, and process improvement. Partners with auction locations, corporate teams, product, sales, and vendors to improve client experience and service delivery. Ensures employees follow company policies and supports development of auction and automotive business practices.

Leads contact center customer care operations for Manheim clients, managing leaders and frontline employees. Oversees staffing, service quality, KPIs, coaching, training, employee performance, escalations, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and business practices. Ensures compliance with company policies while driving service delivery, customer satisfaction, and operational efficiency.

Leads contact center customer care operations for Manheim, managing leaders and frontline employees, staffing, performance metrics, coaching, escalations, process improvements, and service quality. Partners with auctions, corporate teams, sales, product, and vendors to resolve client issues and improve business practices. Oversees hiring, training, performance management, employee conduct, and operational project implementation while ensuring strong customer and client experiences.

Leads contact center customer care operations, managing functional leaders and frontline employees serving auction clients. Oversees staffing, scheduling, KPIs, service quality, sales opportunities, escalations, coaching, training, performance management, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and implement operational initiatives. Requires strong leadership, customer service, communication, organizational, analytical, and relationship-management skills, plus knowledge of contact center systems and auction operations.

Leads customer care contact center operations, managing leaders and frontline employees to deliver strong client experiences. Oversees staffing, scheduling, KPIs, coaching, performance management, escalations, process improvements, and cross-functional partnerships with auction, sales, product, corporate, and vendor teams. Ensures consistent training, policy enforcement, service quality, and achievement of customer satisfaction and sales-related metrics.