Provide onsite and remote IT support, troubleshooting hardware, software, network, AV, and access issues. Manage ticketing, endpoint systems, user accounts, onboarding equipment, conference room technology, documentation, and IT process improvements. Collaborate with Workplace Services, People, and IT teams while using AI tools and scripting to automate tasks and resolve issues efficiently.

Own the global quote-to-contract cycle, including deal reviews, approvals, structuring, and CPQ configuration. Partner with Sales, Finance, Legal, Product, Pricing, and other teams to execute complex deals, launch pricing and packaging, maintain revenue and opportunity data integrity, and improve forecasting. Analyze deal performance, develop sales enablement materials, streamline processes, and use AI and automation to scale revenue operations.

The Head of Field Engineering Operations will design and optimize operational strategies for the Field Engineering team, focusing on systems, processes, and frameworks to enhance performance and customer impact while leading a high-performing team.