Top Operations & Support Jobs

Support insurance agents and clients through the new business process by coordinating underwriting requirements, processing applications and policy changes, answering inquiries via phone and electronic communication, and performing in-person office support. Ensure accurate workflow for life products, annuities, billing, and accounting entries while providing excellent customer service.

Support agent onboarding and contracting processes: advance contracts, track background checks and fingerprints, review paperwork for accuracy, provide candidate status updates, process forms to integrate agents into systems, and assist with in-person support for Agents and Agency Managers.

Provide bilingual (Mandarin or Cantonese) customer support for life insurance products, handling policy transactions, resolving inquiries via phone and written channels, and delivering high-quality service. Work full-time remotely with paid training and occasional on-site days; assist with payments, withdrawals, and general policy questions while following FINRA fingerprinting/licensing requirements.

The Head of Claims & Benefits Operations drives operational excellence, manages performance across claims, and leads service strategies while ensuring financial accountability and unified beneficiary experiences.