Top Operations & Support Jobs

Lead sustainment and strengthening of the Continuous Improvement Management System across the Service Experience value stream. Coach leaders on CI tools, conduct assessments, facilitate 100-day improvement plans, prioritize and implement operational improvements, support performance tracking and visual management, and mentor change agents to embed standardized CI practices.

The Administrative Assistant will provide support to executive officers, managing calendars, coordinating meetings, and handling confidential information while maintaining organizational operations.

The Head of Claims & Benefits Operations drives operational excellence, manages performance across claims, and leads service strategies while ensuring financial accountability and unified beneficiary experiences.

Provide daily customer service to agents, clients, and field management; manage new business applications and underwriting requirements; coordinate with vendors and underwriters; process life product and annuity workflows, billing, and accounting entries; answer calls and support in-person agent needs.

Support onboarding of new insurance agents by processing contracting paperwork, tracking background checks/fingerprinting, resolving documentation gaps, communicating status to partners, and performing data entry and in-person support to integrate agents into company systems.

The Development Manager will oversee agent retention and production, implement training programs, ensure agents utilize system features, and facilitate planning meetings with General Office teams.

Lead and develop a high-performing team in servicing life and annuity policies, optimizing operational outcomes, and ensuring compliance with regulations.

Provide administrative and operational support to the Managing Partner and onsite Service Leader. Serve as first point of contact for agents and clients, handle phone and visitor interactions, coordinate accounts payable/receivable and purchase card reconciliation, manage mail and deliveries, assist with facility and local network issues, support agent onboarding, schedule meetings and conference rooms, prepare reports, and perform fingerprinting for candidates.

The Development Manager will enhance agent retention and production by implementing training systems, facilitating meetings, and driving sales initiatives, while promoting partnerships with management teams.

The Field Experience Strategy Lead is responsible for advancing strategic initiatives to enhance advisor productivity, capability, and practice management at New York Life, collaborating with multiple teams for effective execution.