Top Operations & Support Jobs

The Development Manager will enhance agent retention and production by implementing training systems, facilitating meetings, and driving sales initiatives, while promoting partnerships with management teams.

The Corporate Vice President of Enterprise Release Manager oversees the enterprise release calendar for field-facing applications, ensuring predictable, low-risk releases while collaborating with various stakeholders, driving continuous improvement, and enhancing communication and transparency.

Lead the enterprise Service Management Office to define governance, strategy, and execution of ITIL-based Incident, Problem, and Change Management. Drive operational resilience, ServiceNow optimization, automation, analytics/AIOps adoption, and cross-functional coordination. Build high-performing teams, deliver executive reporting and continuous improvement to improve MTTR, availability, and service quality.

Provide executive administrative and operational support to the Managing Partner and leadership team: manage calendars, travel, communications, recruiting coordination, onboarding, meetings, reports, dashboards, and operational initiatives while improving processes and ensuring high service to leaders, advisors, clients, and partners.

Field 35-45 inbound calls daily to intake and initiate family medical leave, paid family leave, accommodation, short- and long-term disability claims. Accurately enter claim data, multitask using computer systems, meet quality and SLA metrics, and provide empathetic customer service with first-call resolution focus.

Provide high-level administrative support to the Senior Vice President, managing complex calendar and travel/expense processes, coordinating meetings and events, onboarding, A/V and meeting logistics, handling sensitive information, and driving special projects while collaborating with administrative teams and stakeholders.

Provide high-level administrative support to a Senior Vice President: manage calendar and scheduling, plan events and meetings, coordinate onboarding, handle travel and expense reports, manage sensitive information, support A/V needs, and lead special projects.

Lead and develop a team of Sustainability Leaders to sustain and evolve the Continuous Improvement management system across the Service Experience value stream. Partner with senior leaders to embed CI disciplines, conduct management system assessments, drive cross-functional improvement initiatives tied to financial outcomes, and build organizational CI capability through coaching, training, and communities of practice.

Supervise electronic communications (email and social media), review high volumes of messages for regulatory risk, investigate flagged items, manage alias email and opt-out processes, support complaint handling and conflicts reconciliation, partner with Compliance/Marketing/IT on supervision requirements, and drive process and system improvements.

The role leads experience improvement initiatives for Third Party Distribution service by redesigning service journeys, driving change management, and collaborating across various teams to enhance service effectiveness and client experiences.