Top Customer Success Jobs in New York City, NY
The Customer Data Specialist role involves transforming customer data, advising on best practices, interfacing with customers to configure their environment, building tools for data service delivery, and improving service quality based on customer feedback.
The Onboarding Support Associate will assist the Driver Support Team by facilitating the onboarding process for new drivers, tracking their progress, managing insurance plan integrations, performing data entry, and communicating with prospective drivers. The role requires strong attention to detail and time management skills.
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As an Implementation Specialist, you will manage the onboarding of clients by collaborating with internal teams and guiding clients through implementing Rho's expense management solutions. You will train teams, communicate client requirements, manage projects, and contribute to improving implementation processes.
The Client Service Coordinator supports Client Services Managers and Account Managers to ensure campaign success for clients. This role involves maintaining client records, managing pipelines, collaborating with sales and operational teams, and delivering top-tier service to advertisers. The coordinator is passionate about data and process, working in a fast-paced environment to drive advertiser engagement and support clients in achieving their objectives.
As a Strategic Customer Success Manager at Sprig, you will focus on delivering value to high-value customers through strategic success management, maintaining relationships, leveraging data analytics for upsell opportunities, and ensuring a seamless onboarding and transition to the platform.
As a Customer Success Manager, you will manage client relationships, ensure customers maximize the value of our enterprise software, provide technical expertise, and lead customer education. You will oversee customer accounts, assist in sales during contract negotiations, and gather feedback for product improvements.
As the Senior Manager of Customer Success, you will lead a team of 7 CSMs, ensuring customer satisfaction and retention through strategic planning and relationship building. Responsibilities include managing client escalations, leading renewal strategies, and collaborating with cross-functional teams. You will develop your team's skills and prepare them for future success while delivering operational excellence and insights to influence company strategy.
As a Training and Development Specialist, you will manage global new hire orientations, design HR training programs, conduct learning needs assessments, and engage with stakeholders to align training with business goals. You'll oversee training initiatives and utilize learning technologies to innovate training delivery.
The Enterprise Customer Success Manager will engage with business and enterprise customers to ensure successful onboarding and drive usage of Box's services. Responsibilities include managing post-sales activities, increasing customer retention, conducting business reviews, and advocating for customer needs internally. This role requires travel up to 40%.
Known is seeking a Junior Specialist, Social to join their Media Science team. This role involves creating, maintaining, and optimizing ad campaigns using analytics and automation. The ideal candidate will have excellent critical thinking skills and a desire to improve processes for client ROI. Junior Specialists may work directly with clients and contribute to campaign updates.
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