Top IT Support & Helpdesk Jobs in Nashville, TN

Administer and support enterprise databases and analytics applications across cloud and hybrid environments. Monitor performance, storage, backups, and disaster recovery; troubleshoot issues; manage user access and security; support upgrades, patching, and configuration; and maintain operational documentation and procedures to ensure availability, scalability, and reliability.

Triage, investigate, and resolve customer-reported issues across SaaS and desktop apps using logs and internal tools. Reproduce and document bugs for Engineering, evaluate browser/network errors, complete technical tasks for CSMs, contribute knowledge-base articles, and escalate complex issues with clear context.

Provide first-line technical support for PointClickCare products: troubleshoot network, integration, API, and web application issues; document incidents and resolutions; collaborate on recurring problem fixes; use diagnostic and AI tools; and apply healthcare domain knowledge to support provider workflows and integrations.

Lead and scale Application Support for a B2B SaaS digital banking platform. Own strategy, KPIs, incident management, cross-functional governance, manager development, tooling (ServiceNow/Jira), and client experience to improve stability, reduce incidents, and drive retention.

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Provide overnight technical support for merchants and partners: troubleshoot software and network issues, install and upgrade software, create and update documentation, prepare technical reports, coordinate cross-functional resolution, and recommend system/process improvements.

Provide Tier 2 application and user support for Third-Party Originations (TPO) channels, troubleshoot system/workflow issues, coordinate fixes with IT and vendors, support implementations and releases, perform system administration, monitor application health, document processes, and train internal and external users to ensure efficient loan manufacturing and strong service levels.

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.