Provide first-line remote and onsite technical support: troubleshoot networking, AD, Microsoft 365, email, endpoints (Windows/macOS); perform PC imaging/deployments, data center walkthroughs, escalate incidents, maintain documentation, and participate in on-call rotation.

Lead and support IT and AI sourcing from intake through contract execution: develop sourcing strategies, run RFx events, perform spend and market analysis, negotiate vendor and software agreements, manage vendors, collaborate with Legal/Finance/Technology, drive cost savings and process efficiencies, and present recommendations to stakeholders and leadership.