Top Tech Jobs & Startup Jobs in Minneapolis–Saint Paul, MN

Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.

Lead go-to-market strategy and positioning for Crux's capital solutions aimed at institutional investors. Own audience segmentation, messaging, market insight, and commercial enablement; align product, commercial, and marketing stakeholders; create decks, battlecards, and training to drive adoption and measurable revenue outcomes.

Manage a portfolio of 600+ customers and pipeline across SMB, Mid-Market, and Channel segments. Drive retention, renewals, upsell/cross-sell, and revenue growth while acting as a trusted advisor. Coordinate with Customer Engineers, negotiate contracts, resolve client issues, and provide strategic recommendations based on industry trends. Prioritize multiple accounts, use CRM/data-driven practices, and occasionally travel for conferences and customer events.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

Lead product development and lifecycle for enterprise digital platforms: gather stakeholder requirements, define roadmaps/backlogs, collaborate with engineering and design, drive agile delivery, evaluate market trends and AI integrations, and coordinate with clients and vendors.

The Associate Director in MSAT - Analytical Sciences will lead the analytical support for biologics manufacturing, overseeing method validation, compliance, and operational excellence during tech transfers.

Build, monitor, and maintain production ML models and LLM/agent systems. Analyze complex datasets, develop proofs of concept, collaborate with stakeholders, and align work to sustainability business needs.

The Business Analyst will gather requirements from clients, support project lifecycles, conduct demos, and manage change, while utilizing ServiceNow. Responsibilities include documentation and relationship building.

Drive revenue growth by owning strategic accounts, developing market and go-to-market strategies, managing partner integrations, and nurturing customer relationships to identify upsell and cross-sell opportunities.

The Controls Support Specialist - MQTT manages the deployment and validation of control systems in data centers, ensuring operational effectiveness through MQTT architectures, and supports integration and troubleshooting in critical infrastructure environments.