Top Customer Success & Experience Jobs in Milwaukee, WI

Manage end-to-end client implementations of MeridianLink software, lead onboarding and integrations, coordinate cross-functional teams, ensure on-time delivery, drive adoption, educate clients on advanced capabilities, and translate feedback to Product.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.

Lead and grow an implementation engineering team to deliver Force.com-based integrations, custom workflows, and data migrations. Own architecture reviews, ensure Force.com best practices, partner with Product, Sales Engineering, and Customer Success to drive adoption, scalability, and high customer satisfaction across enterprise implementations.

Lead executive relationships for 8-10 enterprise government clients, drive retention, expansion, and account profitability, advise on program design and regulatory issues, coordinate delivery and implementation teams, support pursuits and pricing, and act as the voice of the customer into Product and Engineering.

Own post-sale customer journey for Employee Benefits agencies: onboard, drive adoption, maintain relationships, manage retention and expansion, translate feedback into product insights, and build scalable onboarding and training materials.

Own renewals and recovery of stalled enrollments by running outreach, calls, campaigns, and appointments. Build renewal cadences, scripts, and recovery processes. Analyze customer data to identify churn drivers and drive fixes with product, pricing, and partner teams. Act as the voice of the customer in cross-functional renewals work.

Serve as primary client contact to build relationships, retain and grow revenue through strategic marketing plans. Analyze paid media and SEO performance (Microsoft Ads, Google Ads, LSA, GA4), deliver recommendations, collaborate cross-functionally, mentor coordinators, and drive upsells and referrals.

Lead growth strategy for a focused portfolio of 1-2 enterprise accounts by defining account plans, driving product adoption and philanthropic giving, building stakeholder relationships, coordinating cross-functional execution, and translating client needs into product and operational solutions to achieve measurable growth outcomes within risk and compliance parameters.

Provide technical leadership for enterprise mobile customers: debug complex mobile CI/CD issues, advise on mobile DevOps best practices, drive adoption, escalate technical problems, and relay customer feedback to product and engineering.