Top IT Support & Helpdesk Jobs in Miami, FL

Provides tier 1–2 IT support across hardware, software, SaaS applications, and remote connectivity. Manages employee onboarding, offboarding, access changes, identity and access management, SSO, role-based permissions, and MDM device compliance. Supports endpoint protection, patching, documentation, and SOC 2, ISO, and HIPAA compliance activities. Collaborates with People, Security, and Engineering teams in a fully remote SaaS environment.

Leads the architecture, administration, configuration, automation, integration, governance, and lifecycle management of enterprise Freshservice and Device42 ITSM platforms. Develops workflows, APIs, service portals, reports, dashboards, and AI-enabled capabilities; maintains CMDB and integrations with Atlassian, identity, monitoring, and business systems. Provides platform support, manages releases and upgrades, establishes governance, mentors technical teams, and drives continuous improvement.

Maintain and enhance SharePoint Online sites, including structure, navigation, branding, layouts, permissions, metadata, retention, search, and web parts. Recreate migrated pages, develop Power Apps forms and Power Automate workflows, monitor usage, and support users through troubleshooting, documentation, office hours, and training. The role also manages migration logs, compliance requirements, and communication with project leadership while supporting a federal government modernization contract.

Manage IT changes through assessment, approval, scheduling, implementation, and review. Coordinate CAB meetings, evaluate risk and impact, monitor change execution, maintain ITSM records, analyze KPIs, conduct post-implementation reviews, improve change processes, ensure ITIL and audit compliance, and support emergency changes during major incidents.

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.

Administer and optimize Procore across company and construction projects, managing permissions, settings, templates, reporting, dashboards, data integrity, integrations, and workflows. Provide user troubleshooting, onboarding, training, and subject-matter expertise to project and field teams. Collaborate with IT and operations to integrate enterprise systems, monitor platform performance, adopt new features, and improve operational efficiency.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.