Top Senior Level Fintech IT Support & Helpdesk Jobs in Miami, FL

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

The Senior IT Support Analyst provides extensive application support, troubleshooting, and guidance for complex systems, ensuring performance and availability while mentoring others.

Lead a distributed application support team to install, configure, troubleshoot, and maintain LOB applications across environments; manage incident response, on-call rotation, ticketing workflows, vendor coordination, RCA, reporting, and team development to meet compliance-driven SLAs.

Lead and coordinate incident response and outages across production systems, manage communication with stakeholders, log incidents and KPIs, perform root cause analysis, drive preventative actions, and support ITSM/change control processes while participating in a 24/7 on-call rotation.

The Vice President of Global Application Support leads the SaaS application support function, managing teams across multiple levels to ensure operational excellence and customer satisfaction. Responsibilities include strategy implementation, performance management, incident resolution, and collaboration with other departments.