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Leads and mentors the Customer Relations Center team, resolves customer and claims issues, improves response quality, creates procedures, tracks turnaround times, supports label and damage reviews, collaborates with IT on portal efficiencies, and communicates company policies to customers across phone, email, chat, and in-person channels.

Leads product strategy, roadmap, and continuous improvement for PSA Vault and warehouse management systems. Oversees operational workflows including receiving, storage, inventory, fulfillment, and shipping while improving integrations with grading, marketplace, and logistics systems. Partners with Engineering, Operations, and business stakeholders to define requirements, prioritize initiatives, measure outcomes, and enhance customer experiences. The role also identifies AI and automation opportunities and coordinates cross-functional delivery across the Collectors ecosystem.

The PSA Show Lead will manage customer care at events, train staff, oversee logistics and improve experiences in collectible shows. Responsibilities include communication, order processing, staff management, and reporting.

Supervise Vault support teams across inventory control, photography, title editing, and operational support. Manage staffing, scheduling, training, safety, productivity, quality, throughput, and service KPIs. Oversee inventory accuracy, capacity, shrink investigations, workflows, and supply-chain support. Partner with leadership and stakeholders on reporting, process improvements, project management, and operational performance. The role is onsite Monday through Friday in New Castle, Delaware.

Leads marketplace data and insights for PSA Marketplace businesses, translating transactional, marketing, operational, product, and behavioral data into strategic decisions. Owns analytics metrics and stack, partners cross-functionally on product, marketing, fraud, and infrastructure insights, delivers executive reporting, and manages a lean analyst team while remaining hands-on with SQL and business intelligence tools.

The Growth Manager will develop and execute sales strategies, build partnerships, collaborate cross-functionally, monitor market trends, and manage key customer relationships to drive submission growth in the APAC region.

Photographs, edits, uploads, and archives collectible inventory images for online auctions. Uses Nikon and Canon equipment, Photoshop, Camera Raw, and related software to produce accurate, high-quality images under tight deadlines. Organizes files by serial number, maintains auction folders, and collaborates with Inventory, Editorial, Creative, and Sales teams. The role requires careful handling of valuable collectibles, independent work, teamwork, and adherence to photography and archiving procedures.

Administer benefits and compensation programs, with primary responsibility for leave of absence cases, including FMLA, ADA, disability, and parental leave. Manage benefits enrollment, eligibility, audits, vendor invoices, compliance, and open enrollment. Support compensation benchmarking, job leveling, salary structures, pay equity, promotions, and annual reviews. Maintain Excel models and HRIS transactions while partnering with HR, payroll, and talent acquisition teams.

Leads global consolidation and external financial reporting across domestic and international entities. Responsibilities include multi-entity and multi-currency consolidations, intercompany eliminations, foreign currency translation, financial statement preparation, technical accounting research, close activities, controls, audit coordination, and M&A integration. The role also supports international payroll accounting and reconciliation while partnering with FP&A, Tax, Treasury, HR, and regional finance teams.

Owns accounts payable, corporate card programs, and travel and expense operations across a growing multi-entity organization. Responsibilities include payment strategy, AP close, tax compliance, card controls, expense policy, automation, ERP and platform implementations, fraud prevention, audit readiness, operating metrics, and team leadership. The role begins with U.S. operations and will expand globally as international entities adopt shared processes.