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The Sales Associate I role focuses on delivering a high-quality customer experience, achieving sales goals, building client relationships, and managing daily operations in a luxury retail environment.

As a Sales Associate at Coach, you will enhance customer experience, drive sales, manage store operations, and foster client relationships.

The Sales Associate III role involves delivering a personalized shopping experience, achieving sales goals, and managing store operations while building client relationships and utilizing technology for sales enhancement.

As a Sales Associate II, you will enhance the shopping experience by building client relationships, driving sales, managing store operations, and maintaining service standards.

Lead seasonal knitwear design from concept to commercialization, driving research, yarn and stitch development, mock-ups, and fittings. Mentor junior designers, collaborate cross-functionally with merchandising and product development, ensure brand consistency, meet development timelines, and manage samples to deliver market-right ready-to-wear collections.

Serve as a front-line brand ambassador delivering personalized luxury retail service. Build client relationships, drive sales via cross-selling and omni-channel tools, meet KPIs, and support store operations including POS transactions, inventory, visual merchandising, and training participation.

Lead HR enablement for Coach China retail expansion, supporting store openings, workforce planning, onboarding, talent management, performance and succession planning, change management, employee relations, HR operations, compliance, and HR analytics in partnership with retail, finance, and HR teams.

Manage marketplace account performance and partnerships to hit sales and margin targets. Collate and validate product data, support multi-channel product launches, execute site content and catalogue updates, compile trade reports and analysis, and work with Digital Trading, IM, Marketing and Finance to optimize inventory, visibility, and promotions.

Lead full-funnel media strategy and execution to drive awareness, engagement, and conversion. Manage channel strategy across upper- and lower-funnel platforms, oversee creative briefing and custom content workstreams, define KPIs and measurement (brand lift, CPA, ROAS), collaborate cross-functionally and with agencies, mentor junior team members, and manage multimillion-dollar media budgets to meet business objectives.

Manage the North America retail project portfolio (new stores, remodels, relocations, temporary stores, closures). Own schedule governance and integrated plans, coordinate cross-functional execution, manage surveys and permitting, identify and mitigate risks, ensure opening readiness, and deliver executive dashboards and portfolio analytics.