Top Tech Jobs & Startup Jobs in Louisville, KY

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Sell Optro's audit, risk, ESG, and InfoSec SaaS to large public and private organizations. Manage full sales cycle with emphasis on net-new business, build pipeline, engage C-level stakeholders, demo solutions, co-create business cases, close deals above $1M annual quota, collaborate with SDRs, implementation, and partners, and travel for client meetings and events (~25-30%).

Design, scale, and administer Optro's global compensation and total rewards programs, including salary structures, pay bands, merit/bonus/equity cycles, incentive plan design, benchmarking, analytics, compliance, and enablement. Partner with People, Finance, and leaders to align compensation with business goals and support global growth and pay equity.

Lead a geographically dispersed team of ~6–7 imaging informatics sales specialists across the South Zone. Develop and execute regional commercial strategies to grow pipeline and meet AOP targets. Drive enterprise imaging, PACS, cloud, AI, and AWS-based solutions sales, partner with cross-functional stakeholders, provide forecasting and business planning, and build executive customer relationships to close complex opportunities. Field role requiring residence within or near the South Zone.

Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.

Plan and implement Generative Engine Optimization to personalize content, analyze user behavior, run A/B and multivariate tests, perform SERP and attribution analysis, refine personas, improve UX, and measure CTR, time-on-page, and conversion metrics to reduce bounce rates.

The Manager of Customer Success leads a team responsible for customer success in the Eastern region, focusing on renewals, churn, and expansion while collaborating cross-functionally to enhance customer experience and ensure predictable outcomes.

Manage and advise high-spend global enterprise accounts as a Senior Technical Account Manager. Drive multi-product identity and access strategies, optimize delivery frameworks, mentor peers, lead efficiency programs, support AI tool development, and represent the company with executive stakeholders to ensure operational readiness and customer success.

Lead technical customer success for enterprise clients: manage major incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advise on IAM/cloud architectures, collaborate with Product and Engineering, and influence stakeholders including C-level.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Perform business and technical systems analysis: gather and document requirements, map processes and data flows, support solution design and testing, liaise with stakeholders, support project planning and risk tracking, mentor BAs, and ensure alignment of technology solutions with business goals and SDLC standards.

Process medical-only and maintenance workers' compensation claims within payment authority, verify coverage and medical information, approve medical payments after compensability is determined, update computerized claim records, communicate with claimants/insurers/providers, escalate issues to Team Manager, and support related administrative tasks and special projects.

Serve as a technical review resource across multiple client pods, reviewing complex individual (1040) returns (multi-K-1s), pass-through entity returns, and occasional trusts. Mentor preparers, support pod leaders to ensure accuracy and consistency, and optionally provide advisory support as needed.

The Director of Customer & Consumer Insights leads the insights function to inform brand, growth, and product strategies through data-driven understanding, overseeing research initiatives and guiding cross-functional partnerships to align consumer insights with business impact.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.