Top Customer Success Jobs in Los Angeles, CA

As the Global Client Director at ServiceNow, the role involves overseeing executive relationship management for the company's largest existing accounts and leading virtual teams to support esteemed clients, ensuring successful business outcomes and achieving financial targets.

Seeking a Senior Customer Success Sponsor to manage a portfolio of customers, provide support to CSMs, drive platform adoption, and enhance customer satisfaction. Responsible for program delivery, customer feedback, and leadership support. Candidates should have 7+ years of experience in Customer Success roles for SaaS companies and strong Project and Programme Management skills.

As a Senior Customer Success Manager at ServiceNow, you will be responsible for managing key Guided customers globally, championing platform adoption, driving customer business objectives, managing feedback systems, supporting leadership with renewals and pre-sales conversations, and participating in hiring strategies.

Lead and scale a team of offshore customer service agents to ensure effective resolution of customer inquiries and issues, collaborate with internal departments to enhance customer service strategies, monitor and evaluate team performance, develop and implement training programs, utilize analytics to track customer interactions, drive continuous improvement in customer service metrics, and implement and refine performance metrics.

Seeking a skilled Payments Operations Specialist to optimize payment processing costs, negotiate with providers, and implement efficient solutions. Responsibilities include analyzing payment systems, developing strategies, monitoring performance metrics, and collaborating with cross-functional teams. Requires 10+ years of experience in payments operations or finance, strong analytical and negotiation skills, and knowledge of payment processing systems and regulatory compliance.

As a Category Experience Specialist at Vista, you will develop and enhance category strategies for Hard Goods products globally, manage end-to-end product lifecycle, collaborate with stakeholders, and drive product and portfolio quality. This role requires 2+ years of experience in category management, a Bachelor's degree in business administration or marketing, and skills in strategic thinking, communication, and data analysis.

Seeking a Tech Touch Customer Success Manager to manage a portfolio of customers, drive product adoption, and ensure customer success. Responsibilities include developing customer relationships, implementing retention strategies, and utilizing data for improvement. Requires a Bachelor's degree, 2-3 years of related experience, strong analytical skills, and proficiency in CRM tools and data analysis.

Provide technical assistance, troubleshoot issues, collaborate cross-functionally, submit product improvement suggestions, assist in training, ensure high customer satisfaction, and vet Notary Profiles for a financial technology company.

Seeking a Senior Events Specialist with a proven track record in managing events, sponsorships, and revenue generation. Responsibilities include overseeing event sponsorship programs, managing tradeshow presences, budget management, and collaborating with internal teams for successful event execution.

As a Customer Advocacy Manager at dbt Labs, you will create and own programs that build relationships with top customer advocates. You will collaborate with multiple teams to amplify impactful customer outcomes and support revenue goals. Responsibilities include managing the Customer Advisory Board program, creating advocate highlight programs, partnering with marketing for content programs, and measuring program effectiveness.