Top Tech Jobs & Startup Jobs in Little Rock,

Provides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Handle calls and emails from agency offices, accounts, and policyholders. Explain billing statements, assist users with the online billing system, research account issues, resolve complex billing questions, and support business owners and bookkeepers with invoices. Provide timely, high-quality customer service, manage stressful interactions, participate in phone rotation, and work independently in a remote environment.

Serve as a strategic analytics advisor to clients, designing and auditing Adobe Analytics and Customer Journey Analytics implementations. Lead measurement workshops, requirements gathering, documentation, report suite and CJA configuration, identity resolution, dashboard development, and data storytelling. Translate ambiguous business needs into actionable analytics strategies, present findings to executives, deliver training, and guide technical and non-technical stakeholders. Promote information security and data privacy practices, including GDPR and CCPA compliance.

Own an AI portfolio across a business domain, identify and prioritize opportunities, and personally build production agentic solutions end to end. Establish reusable patterns, evaluations, human-in-the-loop controls, and measurable business outcomes. Partner with functional leaders, earn stakeholder trust, guide platform choices, and improve team capability through mentoring, design and code reviews, and interviewing. Build reliable, secure, scalable applications around AI systems across frontend and backend layers.

Own the end-to-end data onboarding product roadmap, including legacy POS extraction, transformation, validation, internal tooling, and customer-facing onboarding experiences. Drive automation, improve install readiness and specialist efficiency, define product requirements and metrics, and develop a path toward self-service onboarding. Partner with engineering, onboarding, go-to-market, and customers while planning for scale and using AI tools to accelerate discovery and workflow automation.

Orchestrate the global Forward Deployed Engineering pre-sales pipeline across modernization and net-new opportunities. Manage intake, scheduling, discovery workshops, technical deep-dives, engagement timelines, resource coordination, deal velocity tracking, pipeline reporting, and bottleneck mitigation. Support the Engagement Manager and Director with executive presentations, enablement sessions, meeting preparation, and stakeholder alignment while establishing scalable processes for predictable FDE engagements.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Supports B2B partner, Networks, and public sector events from planning through post-show follow-up. Responsibilities include maintaining checklists and trackers, managing booth assets and shipping, processing vendor paperwork and invoices, submitting marketing operations requests, preparing lead lists and event reports, coordinating attendee logistics, and providing onsite event support. The role also tracks sponsor commitments, exhibitor and speaker submissions, memberships, procurement forms, and compliance documentation.

The Sales Development Representative conducts outbound prospecting to internal IT departments and channel partners through phone, email, and LinkedIn. Responsibilities include building pipelines, qualifying prospects, setting product demos, supporting Account Executives, meeting sales quotas, maintaining accurate Salesforce records, and learning cybersecurity solutions. The role also involves exploring AI tools for prospect research, prioritization, outreach preparation, and follow-up in a remote environment.