Top Senior Level Jobs in Lexington, KY

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.

Manage strategic fiber-optic accounts to drive revenue and profitability. Build and maintain relationships with purchasing and technical stakeholders, develop account strategies, coordinate cross-functional resources, support inside sales, document activity in Salesforce, participate in marketing/trade shows, and resolve product issues with internal teams.

Lead and scale Curvion's strategic partnerships by identifying, recruiting, onboarding, and activating referral and channel partners. Build programs and incentives that generate qualified opportunities and revenue, negotiate agreements, secure speaking and podcast placements, create measurement and reporting systems, manage a partnership pipeline, and collaborate with leadership to find new distribution channels and optimize partner-driven deal flow.

Lead day-to-day operational accounting for a fast-growing startup: own month-end close, financial statements, AP/AR/GL/payroll/commissions, supervise accounting staff, provide clean data to outsourced FP&A, manage revenue recognition and commission accounting, optimize processes, and coordinate audit and tax compliance activities.

Lead architecture and implement large cross-cutting initiatives on a SaaS grantmaking platform. Produce high-quality full‑stack code (Rails/React/Node), mentor engineers, drive SDLC best practices, and champion AI-assisted development while collaborating with product, infra, and QA teams.

Lead unification of UX across multiple acquired and native products as a player-coach. Build a design system, establish accessibility and UX standards, operationalize UX in the agile SDLC, run lightweight user research, define UX success metrics, use AI tooling to accelerate design, and grow and mentor the UX team while partnering with Product, Engineering, and Customer Success.

Lead customer-facing mission development for Legion command-and-control software: gather customer needs, drive productization and contracting, coordinate engineering, manage complex accounts, produce proposals and analysis, and scale mission execution across programs.

Manage a portfolio of B2B SaaS customers as their primary contact to drive adoption, onboarding, migrations, engagement, and renewals. Deliver training, business reviews, issue resolution, and strategic expansion plans. Coordinate cross-functionally with sales, product, and support while reporting on customer health, usage metrics, and opportunities for upsell.

The Case Manager reviews investigation reports for accuracy, guides investigators, monitors case compliance, handles customer complaints, and prepares statistical reports.

Manage complex SLED accounts selling Omnissa's Workspace ONE and Horizon SaaS portfolio. Build C-level relationships, close new business and expansions, drive retention and upsell, maintain accurate Salesforce forecasts, collaborate cross-functionally, stay current on EUC trends, and travel frequently for customer engagements.