Top IT Support & Helpdesk Jobs in Jacksonville, FL

Administer and improve Docebo and related learning technologies supporting sales enablement, customer training, partner education, onboarding, and certification. Responsibilities include platform configuration, governance, permissions, integrations, SSO, SAML, SCIM provisioning, troubleshooting, vendor coordination, reporting, analytics, and AI-enabled learning technology evaluation. The role translates business requirements into scalable solutions, supports global stakeholders, and ensures platform stability, security, performance, data integrity, and user satisfaction.

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

Configure and maintain Phoenix OneCase grant-management environments across production, sandbox, demo, and proof-of-concept settings. Build forms, workflows, permissions, templates, and branding without custom code; validate changes through structured testing; troubleshoot configuration issues; maintain documentation and change logs; and collaborate with product and business teams. Support accessibility and SOC 2-aligned practices, Azure AD provisioning, reusable configuration templates, client demonstrations, and occasional client-site travel.

Provide technical support and onboarding for customers building and troubleshooting integrations with third-party applications. Triage issues, debug API requests, authentication, and data-formatting problems, guide users through low-code and developer tools, and collaborate with Engineering, Product, and Account Management. Communicate customer trends internally while delivering an exceptional customer experience on a fully remote team.

Owns and administers Veracity’s Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, Atlassian Guard, Marketplace apps, automations, integrations, dashboards, permissions, governance, and compliance. Partners with technical and business teams to optimize workflows, reduce manual work, improve adoption, document standards, and resolve platform issues.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Provide expert MongoDB technical support, troubleshoot complex deployments, administer Linux systems, advise on schema/design, performance tuning, backups, monitoring, and collaborate on support content and product strategy while occasionally traveling for team or customer meetings.

Lead global IT operations for a HIPAA-regulated healthtech company, managing a small support team and hands-on ticketing. Build and maintain systems for compliance and visibility, optimize vendor costs, implement security/onboarding processes, drive process improvements with KPIs and automation, and serve as primary IT liaison to leadership and partners.

Manage, configure, maintain, and optimize the NetSuite ERP system. Responsibilities include custom records and workflows, integrations, user support and training, data integrity, reporting, compliance, process improvement, roles and permissions, and system issue resolution. The administrator will support NetSuite modules, middleware integrations, revenue recognition, sandbox-to-production deployments, and cross-functional business process enhancements.

Lead internal IT operations, including Microsoft 365 tenant migration and administration, Okta and Entra ID identity management, Windows endpoint management through Intune, and service desk supervision. Manage onboarding, offboarding, assets, vendors, ITSM processes, documentation, incidents, and compliance evidence supporting SOC 2 and CJIS requirements. Coordinate with technical, security, and parent-company teams during organizational decentralization, and provide occasional after-hours incident support.