Top Tech Jobs & Startup Jobs in Jacksonville, FL

The ABA Regional Operations Manager will drive operational excellence, support providers in scaling ABA practices, and improve profitability by analyzing performance metrics and developing growth strategies. Responsibilities include project management, provider communication, and overseeing customer experience operations.

Consult on email and SMS programs to improve click and conversion rates: refresh abandon and onboarding series, build referral emails, and create an SMS journey to drive form completion and bookings.

Respond to inbound inquiries and prospect across channels to qualify leads against the ICP, book sales appointments, maintain CRM pipeline (Salesforce), collaborate with marketing, support sales materials, and stay current on industry trends and competitors to drive revenue growth.

Senior strategic lead owning full account relationships for marquee clients. Drive organic growth, financial performance, vendor contracting, team development, and delivery excellence across multi-channel media programs while aligning cross-functional teams and leading client-facing strategy and QBRs.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Own the end-to-end order lifecycle for APAC sales: forecasting, CRM/ERP management, product configuration, order-to-deployment coordination, production scheduling, and cross-functional readiness to ensure accurate execution, on-time delivery, and revenue realization.

Handle inbound, warm sales calls to assess clients' tax issues; review financial documents; recommend and enroll clients in tax resolution programs; manage full sales cycle; document interactions in CRM; meet or exceed sales goals while providing empathetic client support.

Evaluate and underwrite mild to moderately complex life insurance applications, authorize requirements and sign-offs, coordinate reinsurance, apply medical and financial underwriting criteria, consult with senior underwriting and medical staff, and support field partners to meet mortality/morbidity and service objectives. Role requires independent decision-making and occasional travel.

Analyze and draft retirement plan documents for qualified plans, ensuring compliance with DC plan regulations and client objectives. Manage document lifecycles, interpret prototype and volume submitter provisions, produce reports and procedures, and provide excellent client-focused communication and support.