Top Tech Jobs & Startup Jobs in Jacksonville, FL

Lead a hybrid Service Desk supporting ~26,000 users and a ~20-person team. Oversee incident management, escalations, root cause analysis, and service restoration. Drive continuous improvement, automation, AI/self-service adoption (e.g., Moveworks), and ServiceNow platform capabilities. Develop team capabilities, enforce SOPs and knowledge management, and coordinate cross-functional incident and change activities.

Drive end-to-end implementation and optimization of AI-driven customer care solutions. Gather requirements, design conversational logic and prompts, test and deploy AI features (Agent Assist, Copilot, Autopilot), monitor performance metrics, analyze transcripts, recommend improvements, support UAT and governance, and collaborate with operations, product, technology, training, analytics, and vendors to ensure successful adoption and performance.

The Full Stack Engineer will design and maintain web applications, collaborating with teams to deliver software solutions and troubleshooting code. Responsibilities include utilizing various programming languages and frameworks, while staying updated on industry technologies.

The Anthropic Alliance Manager at PwC focuses on building partnerships, driving revenue growth, and executing marketing strategies to enhance brand visibility and client engagement. Responsibilities include relationship management, strategic planning, and team leadership to deliver on client expectations and organizational goals.

Sell and advise SoFi members on life, home, and auto insurance via phone, email, text, and chat; manage leads and pipeline; drive sales from intake to fulfillment; identify cross-sell opportunities; and help build operational processes for the SoFi Protect business.

The Senior Product Owner leads agile teams in managing product backlogs, writing detailed user stories, and ensuring quality and timeliness during software development.

Field-based account executive responsible for developing provider and payer relationships, generating referrals, executing territory sales and marketing plans, coordinating cross-functional teams, forecasting territory performance, and traveling locally (up to 70%) to grow OB homecare market share.

Serve retail banking customers by opening and managing accounts, advising on bank products, cross-selling services, resolving client issues, and meeting branch sales and service goals while following compliance and risk policies.

Support quality systems for aircraft maintenance and modification programs. Develop and maintain quality directives, perform audits and supplier reviews, analyze process data, determine dispositions for nonconforming material, and work with stakeholders on corrective/preventive actions to ensure compliance with program, customer, regulatory, and quality management system requirements.

Handle inbound technical support and customer service calls for DISH TV customers, troubleshoot billing and technical issues, promote products and services, and maintain engagement throughout shifts while following company policies and using provided equipment.