Customer Care Advocates provide service and information to customers regarding their MetLife policies via the MetLife websites. Responsibilities include responding to customer inquiries via telephone, researching requests regarding policies, and assisting with site access. During the role, associates will engage with customers, displaying superior interpersonal skills and professionalism.

The Customer Service Representative at MOO will support customers through phone, chat, and email, ensuring a positive service experience. They should adapt to customer needs, solve problems creatively, and work well in a team. Responsibilities include responding to queries, meeting productivity goals, and identifying improvement opportunities.