Lead sales operations and customer experience consulting initiatives: analyze touchpoints, design customer journey maps, optimize sales processes, oversee CRM and retention strategies, apply systems thinking and trend analysis, direct and coach teams, validate client outcomes, and drive service excellence to improve satisfaction and business growth.

Support strategic sales pursuits by developing high-quality proposals, slide decks, and meeting materials; coordinate pursuit team meetings; maintain proposal templates and sales tool library; advise on best practices and use automation tools to streamline drafting while ensuring brand consistency and timely delivery.