The Client Services Manager oversees centrally managed accounts across APAC and EMEA, providing operational support, customer relationship management, training, and resolving escalated issues. This role involves leading a global support team, preparing performance reports, and driving continuous improvements while managing multiple teams in a remote setup.

The Sr. Client Services Manager is responsible for managing client relationships, developing service strategies, and ensuring successful account renewals. They focus on client satisfaction, oversee claims services, and collaborate with underwriting to maintain competitive rates while managing complex claim service issues.