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The Associate Customer Success Manager oversees accounts, ensures customer value realization from ServiceNow solutions, and drives resolution of escalated issues.

As a Technical Solution Architect at ServiceNow, you will guide customers in maximizing their CRM solutions, drive best practices, and lead complex integrations across industry applications, while ensuring customer success and satisfaction.

The Principal Presales Enterprise Architect engages with Telco leaders to develop and communicate platform strategies, delivering innovative solutions for the telecommunications industry, specifically aligned with digital transformation needs.

The Senior Technical Consultant is responsible for configuring ServiceNow CRM solutions, conducting workshops to assess processes, and guiding customers in improvement and documentation. They maintain expertise in the CRM products and advise on using ServiceNow capabilities for business enhancement.

The Senior Product Excellence Manager will lead customer engagement with ServiceNow's CRM solutions, ensuring adoption and ongoing value while mentoring teams and collaborating with internal resources.

This role involves serving as a technical advisor for RaptorDB solutions, engaging with customers, leading discovery sessions, and building prototypes. Responsibilities include solution storytelling, conducting workshops, and supporting presales lifecycle from qualification to close.