Principal Presales Enterprise Architect (Telco)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.
While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.
What you get to do in this role:

• Engage with Telco CIOs, CTOs, enterprise architects, and business leaders to define platform strategies aligned with their digital priorities, such as BSS/OSS modernization, 5G rollout, NOC/SOC automation, and AI-driven service operations.
• Translate complex network and operational challenges into innovative ServiceNow solutions across domains such as IT, customer operations, network operations, field services, and partner ecosystems.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of large telecommunications providers through
  • TM Forum-aligned architecture models
  • Network and IT service management unification
  • Customer experience transformation
  • Autonomous Network Ops - experience with strategy build and execution
  • Support strategic initiatives such as telecom-specific use case development, industry solution design, and joint innovation programs.
• Collaborate across pre-sales, product management, and industry go-to-market teams to shape and deliver Telco reference architectures and platform roadmaps.
• Deliver workshops and strategic sessions tailored for Telco-specific challenges and maturity models (e.g., eTOM, Open Digital Architecture).
• Contribute to the development of telecom industry whitepapers, demos, PoCs, and value frameworks.

Qualifications
In order to be successful in this role, we need someone who has:

• 15+ years of technology experience, including 5+ years in the telecommunications industry, ideally in pre-sales, architecture, consulting, or technology strategy roles.
• Strong knowledge of Telco business models, operations, and architecture frameworks, such as TM Forum ODA
• Experience in delivering TM Forum Catalyst Project/s
• Proven ability to influence Telco executives and technical stakeholders by articulating industry-specific value propositions and transformational outcomes.
• Deep understanding of cloud-based platforms, SaaS architectures, and emerging technologies such as AI/ML, 5G, edge computing, and network automation.
• Hands-on experience mapping Telco use cases to platform capabilities, such as:
  • Product Catalog, pricing & entitements
  • Customer onboarding, acvtication & service orchestration
  • Partner ecosystem integration & supply chain workflows
  • Digital field service & workforce optimization
• Experience with enterprise integration, data modeling, APIs, and microservices across hybrid technology landscapes.
• Familiarity with ServiceNow or similar platforms (e.g., Salesforce, Oracle, Amdocs) preferred.
• Strong communication and storytelling skills with the ability to translate technical solutions into executive-level business value narratives.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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