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The Principal Success Architect will drive customer outcomes for 1-3 large enterprise accounts, enhancing product adoption, and expanding ServiceNow offerings through executive relationship management. Responsibilities include developing customer roadmaps, executing co-delivery models, and maintaining governance in account delivery for high satisfaction metrics.
The Manager, Technical Support Management oversees support KPIs, manages a technical support team, handles customer escalations, and drives efficiency in operations. Responsibilities include hiring, improving team morale, evaluating processes, and ensuring exceptional customer experiences. The role also involves managing major outages and participating in on-call rotations.
The Senior Advisory Solution Consultant will provide technical sales expertise, deliver tailored product demonstrations, act as a consultative guide, support sales teams, and promote ServiceNow solutions to banking clients, all while achieving sales goals and mentoring colleagues.
The Senior Engagement Manager leads the on-time and on-budget delivery of solutions, ensuring collaboration with customers and partners. Responsibilities include managing project governance, timelines, and resources, while mentoring team members and aligning deliverables to customer goals, ultimately driving project success.
The Technical Solution Architect will design and implement ServiceNow solutions, leveraging expertise in Salesforce Service Cloud. Responsibilities include leading complex integrations, customizing ServiceNow products, partnering with business stakeholders, and driving best practices in architecture and development.
As a GenAI Architect, you'll utilize AI technologies to drive customer outcomes and satisfaction with ServiceNow. This includes delivering hands-on GenAI capabilities, providing technical guidance, leading multidisciplinary projects, and collaborating with cross-functional teams to deploy solutions effectively.
The Enterprise Account Executive will drive new business sales revenue through a SaaS license model by establishing relationships with C-suite executives, overseeing client strategy, and coordinating with internal teams to deliver tailored solutions to customers.
The Senior Platform Architect will lead the design of solutions on the ServiceNow Platform, ensuring technical governance and instance health. Responsibilities include advising customers, guiding engagements with a focus on digital transformation, developing relationships with business leaders, translating requirements into architectural blueprints, and supporting sales efforts.
The Senior Engagement Manager is responsible for overseeing the timely and budget-compliant delivery of solutions in collaboration with customer teams and partners. This role includes managing project governance, timelines, scope, risk, and financials while mentoring team members to achieve desired customer outcomes. A thorough understanding of customer goals and the ability to drive complex issues to resolution are essential.
The Inbound Sales Development Representative will qualify leads, manage inbound inquiries, and collaborate with Sales and Marketing teams to build the sales pipeline while achieving sales targets.
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