Top Hybrid Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Supports regional Success Managers by auditing systems, monitoring performance, preparing client materials, analyzing data, managing Salesforce administration, coordinating support cases, and developing efficiency tools. The intern learns IDeaS hospitality revenue management solutions, identifies business trends and improvement opportunities, collaborates cross-functionally, and helps strengthen client relationships. This is a 6–12 month internship requiring current degree enrollment and strong analytical, organizational, communication, and teamwork skills.

Provide service and support to VIP clients, advise on insurance coverage, process policy changes, and perform account reviews to meet profitability goals.

Own post-sale relationships for a portfolio of SMB and mid-market customers, managing onboarding, adoption, renewals, advocacy, and expansion opportunities. Build multi-threaded relationships, proactively monitor customer health, conduct outreach, and use AI tools, automation, Totango, and CRM platforms to manage accounts efficiently. Collaborate with Sales, Marketing, Product, and internal teams to resolve issues, communicate customer feedback, and improve retention. Travel to key customers approximately 25% of the time.

Serve as strategic advisor and subject matter expert for Vizient CDB and PA, leading client engagements to drive product adoption, analyze healthcare data for performance improvements, deliver trainings and demos, collaborate cross-functionally, mentor team members, and inform product roadmap and process improvements.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Manage enterprise and strategic customer portfolios for Thomson Reuters’ AI-enabled CoCounsel legal products. Drive adoption, value realization, retention, and expansion through Customer Success Plans, executive business reviews, check-ins, enablement, and risk mitigation. Serve as a product expert, support customer and employee education, collaborate cross-functionally, and use Gainsight, Salesforce, and Gong to maintain account, pipeline, and forecast data.

Own the technical health and customer success of Puppet Enterprise customers after installation. Serve as the primary technical contact, guide customers on product roadmaps, troubleshoot infrastructure and DevOps issues, identify training needs, advocate for customers internally, and build relationships with technical and business stakeholders. The role requires strong Linux or Unix administration, automation, cloud, CI/CD, programming, networking, security, and large-scale infrastructure experience.

Join Auto-Owners as a Catastrophe Claims Representative to investigate claims, determine coverage, and ensure timely payments, combined with extensive travel requirements.

The Manager - Strategic Corporate Deployment is responsible for ensuring a seamless customer experience by bridging the gap between sales and implementation, leading deployments, driving adoption, and enhancing customer satisfaction through effective relationship management and operational improvements.

Manage onboarding, training, and relationship management for health-system customers using Quva BrightStream SaaS. Drive product adoption, document usage impact on hospital metrics, secure renewals and expansions, provide on-site and remote training, and collaborate cross-functionally to resolve customer issues and improve processes.