Top Hybrid Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Serve as the primary broker contact for a 2-5K lives book, managing renewals, service delivery, escalations, and account performance. Collaborate with internal teams to resolve issues, identify cross-sell and growth opportunities, lead client/broker meetings, monitor service metrics, and deliver data-driven insights to enhance engagement and profitability.

Own post-go-live customer relationships for a portfolio of live SaaS TMS customers. Drive adoption, retention, Hypercare, change management, and operational optimizations. Partner cross-functionally to remove roadblocks, surface insights, influence product and training, and proactively identify opportunities that deliver business value and long-term growth.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Regional Manager of Client Success leads a team to ensure client success and satisfaction, manages relationships, oversees retention strategies, and drives organizational change, while fostering collaboration and professional growth.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

Lead cross-functional efforts to support customer success throughout the order lifecycle: manage high-impact orders, resolve issues, track metrics, solicit feedback, align processes, and drive continuous improvements to the customer experience.

Own post-sale strategic and commercial relationships for enterprise accounts, driving retention, upsell, cross-sell, and renewals. Guide adoption of SmartSense and Jolt solutions, run executive business reviews, influence product roadmap, resolve escalations, develop account plans, and mentor teammates to scale customer success practices and measurable business outcomes.

The Insurance Renewal Specialist reviews and compares client policies, identifies coverage gaps, advises clients on insurance needs, and manages policy renewals.

The Manager - Strategic Corporate Deployment is responsible for ensuring a seamless customer experience by bridging the gap between sales and implementation, leading deployments, driving adoption, and enhancing customer satisfaction through effective relationship management and operational improvements.