The Senior Systems Administrator acts as a technical resource and mentor, responsible for monitoring and resolving issues in a 24/7 production environment. They lead operational tasks, troubleshoot complex infrastructure issues, and support junior team members. The role emphasizes excellent communication with both technical and non-technical teams to ensure smooth operations and support high-profile events.

The WFM Administrator enhances customer experiences by managing Gusto's WFM optimization tools and performance reporting. Responsibilities include coordinating tech issues, managing IVR strategies, training, and fulfilling various analysis requests while maintaining productivity and operational improvements.

The Technical Support Analyst will provide support for a range of systems and technologies, assisting customers with problem solving and technical troubleshooting. This role involves remote troubleshooting, help desk support, and requires knowledge of payment processing and POS integrations.