Top Hybrid Customer Success Jobs
Virtual Property Claims Specialist at CNA responsible for investigating and resolving commercial property claims virtually. Deliver exceptional customer experiences, assess property damage, and communicate coverage decisions. Manage vendor relationships, evaluate losses, and coordinate investigations for timely claim resolution.
Responsible for driving go-to-market strategies with embedded payroll partners, measuring joint success, and implementing programs for scale. Collaborate with product and partner teams to develop success metrics and operating plans. Own operating success with partners by optimizing onboarding, utilization, and satisfaction. Build and expand feedback loops between partners and internal teams. Requires 5-10 years of experience, strong partnerships acumen, and exceptional communication skills.
The Solution Delivery Specialist I coordinates new product installations, consults with clients, manages implementation projects, and analyzes key metrics to drive efficiencies and revenue. Requires 3+ years in SaaS implementation with a focus on Implementation.
Featured Jobs
The Swing Shift Fraud Prevention Representative at FirstBank is responsible for assisting customers and branch personnel with questions, reviewing high-risk transactions, and preventing fraudulent activities through efficient communication and decision-making. This role involves navigating multiple systems, analyzing data, and ensuring customer satisfaction while upholding safety policies. Entry-level position with opportunities for growth within the company.
SonderMind is hiring a Customer Success Specialist to provide a world-class customer experience by building rapport with clients and providers, handling inquiries, and providing basic technical support for the SonderMind platform. The role involves managing high volumes of client and provider questions, maintaining positive interactions, and achieving defined metrics and targets.
The Client Success Team Lead at KPA is responsible for hiring, coaching, and managing a team of Associate Client Success Managers to drive client outcomes and engagement. They focus on building a positive client experience and achieving retention and satisfaction goals. This position plays a crucial role in ensuring customer success and account growth at KPA.
Providing technical capabilities in space situational awareness analysis and flight safety, conducting various focus areas including SDA, space object tracking, space debris analysis, and launch support. Responsible for real-time operations support, project coordination/leadership, and providing technical expertise to address customer needs.
Provide administrative support and customer service to large group benefits clients, lead projects, provide alternative solutions, consult with customers, collaborate for problem resolution, and participate in customer account audits and strategic planning.
As an Account Coordinator in Client Success, focus on premium Streaming adserver SpringServe. Help clients migrate and understand the platform, troubleshoot technical issues, collaborate with clients, and advocate for customer success. BA/BS degree required. Experience in customer support and ad operations, knowledge of video advertising, SQL, Python, and Pandas preferred. Strong analytical, communication, and interpersonal skills needed.
The AR Support and Collections Specialist is responsible for providing triage services on all inbound Customer billing and collection queries, as well as generating and assigning Customer follow-up tasks and escalations. They interact with customers to resolve billing-related issues and outstanding balances on accounts.
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