Deliver and facilitate in-person and virtual training for global TPSP initiatives, assess learning outcomes, coach agents, report training performance, perform training needs analysis, manage learning projects, and collaborate with Instructional Design, Operations, and Quality teams to improve contact-centre performance.

Lead and own global compensation programs, advise senior leaders and HR partners, design and administer pay programs, conduct market/internal analyses, guide large-scale compensation events, recommend Total Rewards solutions (cash, salary, equity), and monitor trends to inform strategic compensation decisions across a global enterprise.