Top Customer Success & Experience Jobs in Hartford, CT

The Performance Manager builds client relationships, ensures revenue retention, and identifies growth opportunities through product utilization and upselling strategies. Responsibilities include managing client accounts, analyzing performance, and collaborating with internal teams for client success.

The role involves providing customer support at various branch locations, assisting with account openings, service requests, and building relationships to enhance customer success financially.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

The Senior Tech Support Specialist provides Tier 2 and 3 technical support, evaluates products, maintains detailed records, and offers excellent customer service.

The Customer Support Specialist I assists customers by resolving basic issues with Vertafore products, documenting resolutions, and improving customer service experience through troubleshooting and education.

The Senior Solutions Engineer will lead pre-sales technical calls, assist with onboarding and integration, and provide technical support to customers while managing product feedback.

The Account Manager oversees account strategies for mid-market customers, focusing on sales growth, customer relationship management, and satisfaction. Responsibilities include meeting sales quotas, managing contracts, and collaborating with various departments to ensure customer needs are met.

As an Associate Technical Onboarding Manager, you will manage the onboarding process for new customers, gather technical requirements, and ensure quality customer experience through project management.

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.