Build and operate high-throughput, highly available backend systems that classify, enrich, segment, and route customer documents. Own features from architecture through production, improve observability and reliability, evaluate ML and LLM pipeline innovations, coordinate cross-functional projects, and participate in an on-call rotation for escalations and SEV response.

Design and build scalable distributed services, SaaS integrations, analytics using natural language processing and machine learning, data visualizations, and full-stack solutions. Collaborate with customers, product managers, operations, and engineering teams in an Agile environment while owning quality and delivery. Required skills include Java, PHP or Scala, JavaScript, web technologies, Angular or Node.js, and SQL/MySQL. The role follows a hybrid schedule with three office days weekly.

Build scalable SaaS systems for ingesting, processing, and aggregating experience data. Contribute to integrations with Slack, Salesforce, and Tableau; develop analytics tools using natural language processing and machine learning; create dashboard and reporting widgets; and collaborate with customers, product managers, and engineering teams in an Agile environment.