Top Engineering Jobs

Supports and optimizes the Genesys contact center platform, including routing, IVR, omnichannel workflows, integrations, and system health. Troubleshoots incidents, WebRTC, carrier routing, and platform issues; implements enhancements; monitors performance; and collaborates with Salesforce teams and business stakeholders to translate requirements into technical solutions.

Lead the architecture and technical direction of Forward Financing’s core fintech platform. Design scalable distributed backend systems, guide cross-team initiatives, establish engineering best practices, resolve incidents, and mentor engineers. The role owns the technical roadmap and architectural vision while partnering across teams to improve reliability, observability, code quality, and delivery. Ruby on Rails expertise is required, along with strong communication, influence, agile development experience, and a broad backend or full-stack perspective.

Principal Software Engineer responsible for architecting and leading development of scalable, reliable backend systems and the core fintech platform. The role sets technical direction, leads complex cross-team initiatives, promotes architectural and engineering best practices, addresses technical debt and incidents, and mentors engineers. Candidates need 10+ years of technical leadership experience, deep distributed-systems expertise, Ruby on Rails experience, strong communication and influence skills, agile development experience, and familiarity with frontend architecture or full-stack systems.

Own and administer the Genesys contact center platform, configuring advanced routing, IVR, omnichannel workflows, campaigns, and integrations with Salesforce and third-party tools. Troubleshoot complex platform, telecom, WebRTC, and carrier issues; monitor performance and system health; manage major incidents under strict SLAs; and translate stakeholder requirements into scalable technical solutions across voice, SMS, and email.

Own and administer the Genesys contact center platform, configuring advanced routing, IVR, and omnichannel workflows across voice, SMS, and email. Design Salesforce and third-party integrations, manage digital and autodialer campaigns, monitor system health, troubleshoot complex incidents, and optimize platform performance. Partner with stakeholders to gather requirements and develop scalable technical solutions, while coordinating with Salesforce teams, telecom carriers, Genesys Support, and vendors.