Leads UX and experience architecture for Medical Affairs’ AI-powered platforms. Defines AI-enabled workflows, agent behavior, human-in-the-loop models, interfaces, prototypes, and design standards. Facilitates discovery workshops, conducts usability testing, establishes success metrics, and drives adoption through collaboration with business, product, architecture, and engineering stakeholders. Requires enterprise-scale transformation expertise, AI-assisted design experience, strong facilitation, stakeholder influence, analytics, and workflow optimization skills.