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Leads the discovery and research function for a unified healthcare technology platform. Establishes human-centered research methods, conducts Jobs-to-Be-Done discovery, facilitates stakeholder workshops, develops service blueprints, and translates qualitative and quantitative findings into product strategy. Defines pilot hypotheses, KPIs, and outcome measurements; evaluates emerging technologies; and advises on investment decisions. Builds team capabilities, mentors designers, and communicates strategic recommendations to senior leadership.

Leads the discovery and research function for a unified healthcare technology platform. Establishes research methods, conducts Jobs-to-Be-Done discovery, facilitates stakeholder workshops, develops service blueprints, and translates qualitative and quantitative findings into product and platform strategies. Defines pilot hypotheses, KPIs, and outcome measurement frameworks; evaluates emerging technologies; and advises on investment decisions. Builds the discipline’s operating model, mentors designers, and communicates strategic recommendations to senior leadership.

Leads discovery and research for a healthcare technology platform, establishing human-centered research methods, service design practices, and outcome measurement frameworks. Partners with product, engineering, clinical, and operational leaders to validate problems, shape product strategy, evaluate pilots and emerging technologies, and guide investment decisions. Builds the discovery function, develops team standards, mentors designers, and communicates evidence-based recommendations to executives.

Leads the discovery and research function for a unified healthcare technology platform. Establishes research methods, conducts Jobs-to-Be-Done discovery, facilitates stakeholder workshops, develops service blueprints, and translates qualitative and quantitative findings into product and platform strategy. Defines pilot hypotheses, KPIs, and outcome measurement frameworks, evaluates emerging technologies, and advises on investment decisions. Builds the discovery discipline, mentors designers, and communicates strategic recommendations to senior leadership.