Top Entry Level Operations & Support Jobs in Des Moines, IA

Create and maintain user guides, knowledge base articles, training materials, and process documentation. Collaborate with subject matter experts, ensure accuracy and consistency, manage documentation repositories, develop templates and style guides, edit and proofread content, and deliver documentation on schedule while gathering feedback to improve quality.

Provide remote administrative and clerical support: schedule virtual appointments, prepare and distribute reports and internal communications, maintain filing systems and databases, update policies, and assist managers with administrative projects to ensure smooth daily operations.

Provide Tier I, client-facing support for healthcare customers via email, chat, text, and phone during scheduled hours. Triage and escalate tickets, coordinate internal follow-ups, contribute process-improvement ideas, and serve as a trusted resource for clinicians and system administrators. Entry-level role with growth potential.

Provide customer support by responding to inquiries, troubleshooting product issues, writing basic-to-intermediate scripting queries, documenting solutions in the knowledge base, escalating complex cases to engineering, and collaborating with product and customer success to improve processes and documentation.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Evaluate student project submissions using predefined rubrics, provide specific actionable feedback, maintain curriculum knowledge, respond to students within 48 hours, support academic integrity and quality assurance, and participate in team meetings and reviewer community activities.

Manage and build open enrollment and new hire cases across systems, schedule and assign benefit counselors, maintain staffing trackers and checklists, ensure platform access and licensing, monitor communications during enrollment, generate reports, track performance metrics, support compliance, and transition and close out cases.

Participate in a 30-minute remote interview describing daily ticket management routines: how you prioritize, resolve, and document support cases, discuss workflow challenges, and react to hypothetical queue scenarios. No screen sharing required. Paid one-time $75.

Convelio seeks motivated individuals for spontaneous applications in a growing startup that combines tech, logistics, and art shipping. Applicants should be autonomous, entrepreneurial, and eager to learn.

Delos is a stealth-mode startup seeking to build foundational technology for AI data centers, fostering a collaborative and responsible working environment.