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Lead and grow the team providing IT support services for day-to-day operations at Xero. Scale internal IT support globally, develop team members, optimize ticket resolution processes, manage budgets, and ensure compliance and risk management. Collaborate with stakeholders to align IT support with strategic goals.
Providing outstanding customer service and support to Xero's internal user base, taking ownership of support contact points, and diagnosing and resolving service requests and incidents.
Xero is seeking a Security Architect to improve security posture, mitigate cybersecurity risks, and ensure data protection for customers. The role involves designing and implementing security controls, engaging with stakeholders, and simplifying technical concepts for compliance and scalability.
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Security Architect role at Xero focusing on improving security posture, mitigating cybersecurity risks, and ensuring the security of customers' data. Responsibilities include providing architectural clarity, improving security architecture, and implementing policies and procedures for security networks and systems.
As a Partner Consultant, you will support Xero’s Partner Sales channel by demonstrating Xero solutions, working with sales teams to develop business plans, implementing online strategies, and providing training and support to partners.
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