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The Director of IT Vendor Management Office is responsible for leading all aspects of Vendor Management including Relationship Management, Contract Management, Performance management, and Financial Management. This role reports to the VP, Office of CIO and plays a key role in setting up the strategic direction of the Vendor Management Office in alignment with the IT function's objectives. Responsibilities include developing strategic sourcing strategies, building sustainable relationships with suppliers, leading governance meetings, overseeing performance data collection, managing vendor issues, talent strategies, and identifying savings opportunities.

The IT Command Center Specialist at Ahold Delhaize USA is responsible for implementing a consolidated Command Center strategy to provide an end-to-end view of critical services, drive stability and reliability, manage major incidents, and ensure supplier engagement for rapid service restoration. The role involves designing monitoring tools, driving root cause analysis, defining service health indicators, and orchestrating anomaly detection. This position requires a blend of in-person and remote work.

The IT Command Center Specialist is responsible for implementing and managing a consolidated Command Center to provide a proactive and predictive service model, drive stability and reliability of critical services, manage major incidents, engage suppliers, and provide executive-level briefings. This role involves driving the build-out of end-to-end service views, rapid restoration of IT incidents, supplier performance management, root cause analysis, service dashboard creation, defining key performance indicators, and ensuring IT operational practices align with ITIL standards.