The Technical Support Specialist will provide guidance and assistance to customers using Clari + Groove software, respond to inquiries within set timelines, collaborate with team members, triage product requests, optimize documentation, and communicate customer feedback to the appropriate teams.

As a Technical Support Engineer at Clari, you will assist customers by troubleshooting technical issues, serving as a Subject Matter Expert, writing scripts to solve problems, and ensuring customer satisfaction while maintaining response time SLAs. You will collaborate with the customer solutions team to improve the platform based on customer feedback and work effectively in a remote environment.