As a Technical Support Representative at BigCommerce, you will provide bilingual (French and English) technical support to merchants, troubleshoot issues, educate customers about platform features, and enhance customer satisfaction. You will engage in phone, email, and chat communications while striving for first contact resolution and assisting with billing and account inquiries.

The Senior Zuora Administrator will manage the Zuora billing and revenue system, oversee system integrations with Salesforce, ensure compliance with SOX regulations, and optimize processes through data quality and reporting. They will collaborate with stakeholders and maintain security practices while supporting business scalability.

As a Technical Support Representative at BigCommerce, you will provide 24x7 support via phone, email, and chat to educate customers, troubleshoot technical issues, and enhance customer satisfaction through effective communication and problem-solving skills.