Top Customer Success Jobs

Act as a single point of service for client issues, build strong relationships with customers, handle complex issues, provide ongoing support, and participate in special projects and training.

The Cyber Regulatory Senior Specialist will lead the Cyber Security regulatory alignment function within EMEA Information Security team. Responsibilities include tracking EMEA regulations, ensuring alignment with best practices, reviewing IT General Security Controls, supporting IT Risk & Advisory function, and providing guidance on IT Security Policies & Standards. Required experience includes 5+ years in Risk, Compliance, Legal, Data Privacy, or Information Security, expertise in implementing Information Security controls, and relevant certifications like CISA, CISM, CISSP, PCIP.

Responsible for day-to-day administration and management of National Account clients, coordinating client enrollment, assisting with billing and reporting, and providing excellent customer service. Also involved in responding to RFPs, implementing new clients, and ensuring compliance with legal agreements. Requires strong communication skills, problem-solving abilities, and proficiency in Microsoft Office.

The Senior Long Term Disability Claims Specialist at MetLife evaluates long term disability insurance claims in accordance with plan provisions and within prescribed time service standards. Responsibilities include timely claims reviews, effective communication with stakeholders, file documentation analysis, calculation of benefits, and resolution of escalated complaints.

Provide administrative support and customer service to large group benefits clients, lead projects, provide alternative solutions, consult with customers, collaborate for problem resolution, and participate in customer account audits and strategic planning.

Lead Long Term Disability Claims Specialist at MetLife managing a caseload of LTD insurance claims, providing timely reviews, documentation, and decisions, and coaching new associates for continuous improvement and customer satisfaction. Fully virtual position with essential experience in LTD/IDI insurance claims and excellent customer service skills.

Customer Care Advocates handle inbound customer service inquiries via telephone and email, resolving complex customer issues and ensuring exceptional customer experiences. This is a full-time virtual position.