Top Customer Success Jobs
Act as a liaison between MetLife and customers, providing educational information, resolving conflicts, and assisting with day-to-day administration. Responsibilities include managing relationships with key stakeholders, resolving escalated matters, assisting in filing claims, and providing consultation on best practices. Required to have a High School Diploma or equivalent, 1-2 years of experience, communication skills, customer service skills, and proficiency in Microsoft Office.
Handle and administer Family & Medical Leave Act claims, ensure compliance with regulatory requirements, evaluate leave claims, update systems, interact with stakeholders, and maintain absence management processes.
The Network Development Specialist at MetLife is responsible for recruiting and negotiating with Out of Network Dentists to maintain and grow the MetLife PDP Network. This role requires strong recruitment and negotiation skills, as well as coordination with various teams for successful network development.
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The Dental Network Development Specialist at MetLife is responsible for recruiting Out of Network Dentists, negotiation fee schedules, and retaining Preferred Dentists. The role involves managing recruitment, fee negotiations, and retention strategies for the dental network. Key responsibilities include leading recruitment efforts, overseeing network maintenance, and developing retention strategies. Required qualifications include a high school diploma, 3-5 years in a dental recruitment position, proficiency in CRM, Excel, Microsoft Outlook, and Teams, excellent communication and organizational skills. Additional skills that can give an edge include strong negotiation skills, Excel proficiency, and motivation. The salary range for this position is $71,600 - $85,000 per year plus incentives.
The Service Academy Trainee is a recent college graduate program that offers a 4-month training program to transition undergraduates into a full-time Client Service Consultant role at MetLife. Responsibilities include learning MetLife's group benefits, customer success management, and participating in professional development and networking opportunities.
Customer Care Advocate role based in Omaha, NE. Responsible for handling inbound customer service inquiries and resolving complex customer issues. Focus on delivering exceptional customer experiences and exceeding expectations. Full-time virtual position with in-person training.
The Analyst - Public Fixed Income - Client Service Operations at MetLife Investment Management is responsible for producing and delivering timely and accurate client reports, client onboarding and offboarding, and participating in operational due diligence and client audits. The role requires exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment.
The AI Sr Specialist at MetLife Argentina will drive awareness and adoption of AI capabilities, manage end-to-end AI solutions, evaluate AI vendors, and ensure responsible use of AI. The role includes AI product management, solution execution, data governance, benefits evaluation, and driving AI scalability and reusability across products and regions.
The Senior Reports Specialist at MetLife is responsible for providing customer data, reporting, analysis, trending, and recommendations to business management. Key responsibilities include running complex reports, responding to information requests, manipulating data, and maintaining data integrity. Required skills include expert level in Microsoft Excel, 3-4 years of related work experience, good written communication skills, and attention to detail.
Customer Care Advocate role at MetLife, providing high-tech, high-touch care to customers. Responsibilities include communicating with customers via telephone, analyzing and resolving complex issues, ensuring exceptional customer experiences, and more.
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