As a Product Support Representative, you will provide technical support for Dropbox products, communicate with users, document recurring issues, and deliver solutions to enhance customer satisfaction. The role demands strong communication skills and the ability to troubleshoot desktop operating systems.

The Product Support Representative provides exceptional technical support for Dropbox products. They assist customers via phone, email, and chat, achieving expert knowledge of products and addressing customer issues promptly. The role involves documenting recurring issues and providing feedback for product development, all while ensuring customer satisfaction through effective communication and problem-solving skills.

The Product Support Representative provides technical support for Dropbox products, communicates customer issues, and documents recurring issues. The role requires strong communication skills and the ability to troubleshoot desktop operating systems. Representatives are expected to meet KPI targets and provide customized recommendations to maintain customer satisfaction.